Welcome to Park Medical Partnership

 Evercreech Surgery Update

During the challenging time of COVID-19 we have kept Evercreech Surgery closed to patients. As the risk of spreading the virus continues to fall in our area we have taken the decision to reopen Evercreech Surgery. From Monday 15th June patients will be able to see a clinician at Evercreech as long as you are not displaying symptoms of COVID-19 or you haven`t been in contact with a someone who has COVID within 14 days prior to your appointment. GP appointments will contiue to be triaged by telephone, the doctor will assess if you require a face to face appointment and will give you a time to visit the surgery.

In line with the latest Government guidance in order to delay the spread of the Coronavirus we need to minimise the number of patients coming to the surgery. We will therefore be moving to a total Same Day system of appointments.

NO APPOINTMENTS WILL BE BOOKED IN ADVANCE

Call the surgery on the day you need to be seen and you will be placed on a list to be contacted by one of the clinicians who will ring you back. DO NOT COME TO THE SURGERY UNLESS YOU HAVE BEEN SPECIFICALLY ASKED TO DO SO BY ONE OF OUR STAFF. 

During this exceptional period we will be taking repeat prescription requests over the phone.

PLEASE SEE AN UPDATE LETTER ON HOW WE ARE WORKING DURING THE COVID PANDEMIC

 

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The Practice Philosophy

The aim of the practice is to provide the highest possible primary medical care to our practice population, tailored to individual needs. We are committed to ongoing training and working together with patients and other support services. We consider the well-being of the practice team to be essential in achieving these aims.

Park Medical Partnership

 

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CORONOVIRUS

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Check online at gov.uk and at nhs.uk for advice on your travel and contact history and the latest COVID-19 information before attending the practice.

DO NOT go to a GP surgery, community pharmacy or hospital unless you are told to do so.

For general information on coronavirus please go to gov.uk
 
If you have any concerns that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.
Further information is available on nhs.uk.

See details about sick notes for those self isolating.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.

 

Changes to GP services

GP services have been given a mandate from the NHS to reorganise their services to ensure that patients continue to receive a service. Patients may already have noticed that practices are no longer offering pre-bookable face to face appointments. Instead, a phone call or video consultation takes place first. If necessary patients will then be asked to attend for a face to face appointment.

GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don’t. For example, practices are continuing to provide childhood immunisations and it is important this takes place in an environment as free from contamination as possible.

As a result of these changes, patients who need a face to face appointment may need to attend a surgery location which is different from their usual registered practice. We recognise this may cause some inconvenience to patients and we are grateful for your patience as the NHS grapples with the challenge of COVID-19.

 

Changes to examination practice

From now on, if you need a chest or heart examination, this will be carried out from behind you rather than in front of you. This is based on current clinical guidance to protect you and our clinicians.

The latest guidance advises that throats should not be examined and they should be treated on symptoms only. Please note that our GPs and nurses will no longer be examining anyone’s throat.

 

Rescue packs

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack unless this is something you usually have and require one. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.

 

Shielding at home

Some people will receive a letter from the NHS to say they should take extra steps to protect (or 'shield') themselves because of an underlying health condition. This is for people who are at very high risk of severe illness from coronavirus.

If you think you or someone you care is likely to fall into this category please wait for a letter. Although the national guidance says that most people should receive their letters by Sunday 29 March 2020 please note that it is more than likely that it will take a few days longer for letters to arrive at people’s homes.

So please wait until Friday 03 April 2020. If you have not received a letter by then or been contacted by your GP, please call us for advice.

 

Medication

Please order medicines as normal. There is no need to stockpile medicines. Ordering extra prescriptions and buying more over-the-counter medicines than you need will contribute to disruption to the medicines supply chain, which is otherwise robust.

 

Appointment Length

Please remember that one appointment is only 10 minutes long. To avoid late running and to give your GP the time required to deal properly with your issue - please only raise one issue in each appointment. Book additional appointments if needed.

 

Named GP for all patients

From 1st April 2015, in line with new regulations, all patients will have a named GP.   Please ask at reception if you wish to know who your named GP is.  You can of course continue to book to see any GP you wish.If you have a preference as to who your named GP is please let us know and we will make all reasonable efforts to accommodate your wishes.  The named GP will take lead responsibility for the coordination of services required and will ensure these are delivered to you where required, (based on the clinical judgement of the GP).

 

Sign up to Safety Campaign

Park Medical Practice has joined the national Sign up to Safety Campaign which aims to reduce avoidable harm, to learn where we can, to be honest about errors, to collaborate with other NHS bodies and to support patients and staff when things do go wrong. Our action plan for this campaign. Our Progress report as at December 2015.

 

General News

Read our latest Newsletter

 

Other News and Information

If you need medical attention

'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

Patient Participation Group

Did you know we have a Patient Participation Group?

The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.

Patient Group Page

 

Health Connections Mendip

Health Connections Mendip is a new health and wellbeing service available to patients. Patients can talk to a health connector at the surgery to find out about local activities, support and services available, and can also arrange one-to-one appointments to speak to a Connector.  
Health Connections Mendip page
Mendip Directory of Services

 

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.
 

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Somerset Choices

Local services and information to help you choose the right care and support.
Somerset Choices website

 

On-line Services: Appointments and Prescription Service

You can now view your medical record, book your next appointment, or order your repeat prescription online using Patient Access.  Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy. Register online or use the service.

 

HANDi Mobile Applications

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HANDi app

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Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
View our results

Summaries of patient comments are below. Please click on the review to see our response. We always respond to all concerns raised.

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