Please also see our COVID-19 information page
The aim of the practice is to provide the highest possible primary medical care to our practice population, tailored to individual needs. We are committed to ongoing training and working together with patients and other support services. We consider the well-being of the practice team to be essential in achieving these aims.
In light of the recent government announcement, please don't call or message the surgery regarding COVID booster vaccines. We currently have the same information that you do, and will need time to find out the situation and make plans. We cannot currently book you a vaccine appointment.
If any pre-booked routine appointments need to be rearranged we will contact you. Please assume your appointment will go ahead if you haven't heard from us beforehand.
Please keep our phone lines clear for patients who need medical assistance.
Patients will be invited for the COVID booster vaccination Shape when they are due. If you have any queries relating to the booster vaccine please contact Shape.Mendip@nhs.net. Initially, these vaccines will be by appointment only. Any walk-in availability will be advertised on the Shepton Hub Facebook page
We are now an Armed Forces veteran friendly accredited GP Practice.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services.
Please let us know if you are ex-forces and ask the Practice for more information or see the links below:
As you are aware we have on occasion closed our Evercreech branch surgery, sometimes at short notice. We try to give our patients as much notice as possible of temporary surgery closures, but unfortunately this is not always possible.
Recently we have experienced a high level of staff illness, including Doctors, and whilst we always endeavour to find an alternative solution to closing Evercreech Surgery sometimes it is not always possible.
While ensuring we continue to operate as safely and efficiently as possible we sometimes need to have the whole team working from Park. This means there is always a clinician available and all patients who need to make contact with a member of the clinical team can do so by telephone or online via our website www.parkmedicalpractice.nhs.uk.
I would like to assure patients that we have no plans to close Evercreech Surgery permanently as we recognise that this is a valuable resource for the community. Thank you to our patients for your ongoing support during these challenging times.
Dianne Kibblewhite, Practice Manager
The pandemic is not over. GP Practices have been working hard all through the pandemic to continue delivering services. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact. Click here for latest from NHS Somerset.
Please be patient. Our services are under enormous pressure but we are open and here if needed. You can help us to help you by making sure you get the right care appropriate to your needs, in the right place, at the right time. Click here to see the Somerset Choose Well poster.
If you are eligible and have yet to have your flu vaccination, please book with us either via your patient access account or by phoning us after 2pm. See NHS website (Flu Vaccine) for details on eligibility.
We are committed to providing care from the best healthcare professional to our patients as quickly as possible.
To achieve this, our reception team will ask you a few questions about your health concern and may direct you to an alternative service if that gives you access to an appropriate healthcare professional in a quicker time.
See our Local Support Groups page for more details
In partnership with Public Health at Somerset County Council, Spark Somerset has trained a team of volunteer Vaccination Buddies who can offer 1-2-1 telephone support to people who are worried or unsure about having the vaccine. The Buddies come from all walks of life and have the right skills to support people to make informed decisions about having the Covid-19 vaccination. They even speak a range of languages from Portuguese to Dutch!
Individuals can self-refer to the scheme and a fully trained Vaccination Buddy will then contact them by phone to discuss their concerns and offer information and reassurance. (Please note that Vaccination Buddies cannot give specific medical advice).
Please contact us if you become unwell or need to speak to a GP. We have online services available for you to Contact us Online where we aim to reply the same working day. Alternatively, use your Patient Access account to book routine appointments, order repeat prescriptions, get up to date health advice, and see a summary of your medical records online at any time of day, without the need to message or phone us.
Our receptionists are answering the phone during our normal opening hours but we are experiencing an increased demand so it may prove difficult to get through. We recommend you use the online services above whenever possible.
For your safety, we are minimising the amount of face to face contact in the practice. Once you have booked an appointment a GP will initially contact you either by phone or by video link to discuss the best option of care for you. Please only attend the practice in person if you are specifically asked to do so. When entering the building, we ask that you use the hand sanitiser, and wear either an IIR Surgical standard mask (not fabric) or a full face visor.
Unfortunately, COVID restrictions mean that most people have to wait longer for their outpatients appointments, hospital tests, and operations. All referrals are graded by the relevant consultant team based on clinical need. If your symptoms have changed or if you are very concerned, please let us know and we will update your referral.
If you need help with a non-urgent medical or admin request, please contact us online.
Use Patient Access to book an appointment, order repeat prescriptions, get up to date health advice, and view your medical record online.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.