The aim of the practice is to provide the highest possible primary medical care to our practice population, tailored to individual needs. We are committed to ongoing training and working together with patients and other support services. We consider the well-being of the practice team to be essential in achieving these aims.
The NHS in Somerset and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
DO NOT go to a GP surgery, community pharmacy or hospital.
Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
Evening and weekend appointments at GP surgeries
You can now access routine appointments in the evening and at the weekend if you are registered with a Somerset GP.
Park Medical Practice , Grove House Surgery , Oakhill Surgery , Mendip Country Practice and Beckington Family Practice are working together to deliver improved access to routine appointments in the evening and at weekends.
If you are registered at one of the above Practices, you will be offered appointments from 6.30 to 8.00pm, Monday to Friday, and some appointments on a Saturday.
Who can use the service?
Any patient registered with one of the above surgeries can request a routine appointment.
How do I make an appointment?
You can book one of these appointments by talking to the receptionist at your own GP practice during opening hours. To see which practice is open on a Saturday morning please see the attached rota. Please contact your surgery to book one of these appointments.
To book a same day appointment on a Saturday morning ONLY, please contact the practice providing the session that day (see the rota above and contact information for each practice below).
Where does the appointment take place?
The receptionist will advise you of the time and location of your appointment.
You may need to attend your appointment at a neighbouring GP surgery, but you will be advised at the time of booking if you are unable to see a GP or health professional of your choice.
Health staff working evenings and weekends will have access to your medical records and will be able to provide the same high standard of care as patients would expect during normal opening times.
Frequently Asked Questions
The following FAQ’s have been compiled by Somerset CCG
Contact details for the surgeries are as follows:
Grove House Surgery - 01749 342863
Park Medical Practice - 01749 334383
Oakhill Surgery - 01749 840233
Mendip Country Practice - 01373 812244
Beckington Family Practice - 01373 830006
Appointment Length
Please remember that one appointment is only 10 minutes long. To avoid late running and to give your GP the time required to deal properly with your issue - please only raise one issue in each appointment. Book additional appointments if needed.
Named GP for all patients
From 1st April 2015, in line with new regulations, all patients will have a named GP. Please ask at reception if you wish to know who your named GP is. You can of course continue to book to see any GP you wish.If you have a preference as to who your named GP is please let us know and we will make all reasonable efforts to accommodate your wishes. The named GP will take lead responsibility for the coordination of services required and will ensure these are delivered to you where required, (based on the clinical judgement of the GP).
Sign up to Safety Campaign
Park Medical Practice has joined the national Sign up to Safety Campaign which aims to reduce avoidable harm, to learn where we can, to be honest about errors, to collaborate with other NHS bodies and to support patients and staff when things do go wrong. Our action plan for this campaign. Our Progress report as at December 2015.
'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet. The short video below is all about Choosing the Right Service.
Did you know we have a Patient Participation Group?
The purpose of the Patient Participation Group is to help us access and use your ideas for new projects, and gaining your views as to how the practice can improve and develop.
Patient Group Page
Health Connections Mendip is a new health and wellbeing service available to patients. Patients can talk to a health connector at the surgery to find out about local activities, support and services available, and can also arrange one-to-one appointments to speak to a Connector.
Health Connections Mendip page
Mendip Directory of Services
Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.
One You is here to help you get back to a healthier you. Take our quiz to see how you score.
Local services and information to help you choose the right care and support.
Somerset Choices website
You can now view your medical record, book your next appointment, or order your repeat prescription online using Patient Access. Available 24 hours a day, whether you're at home or work, it's especially useful when the practice is closed or telephone lines are busy. Register online or use the service.
Click for Apple Appstore or Google Playstore.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.
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