COMPLIMENTS AND COMPLAINTS
Compliments
If you feel you have received outstanding service from the Practice please let us know. Comliments are lovely to receive and really help to boost staff morale. If possible please name the individuals involved as all comliments are shared with the team and the named individual (when mentioned).
Complaints
Whilst we make every effort to provide the best service possible, if you have a concern please follow the processes below and we will deal with the matter as quickly as possible.
Informal Complaint
If you have a complaint about the Practice, we hope this can be resolved informally by inviting you to discuss the complaint with Steven Elliott, Deputy Practice Manager in a quiet and confidential manner. Details of the complaint will be discussed with you and if possible and where appropriate a way forward will be agreed, and the matter deemed closed. If we are unable to resolve your complaint informally you will be invited to take the matter into the formal complaint’s procedure (see below).
Formal Complaint
If we are unable to resolve your complaint to your satisfaction through the informal complaint process or if you wish to immediately make your complaint formal, please complete the complaint form here or write directly to the Practice providing as much information about your complaint as possible.
We will provide an acknowledgement to your complaint, in writing within three working days after the complaint is received. We will then fully investigate your complaint and respond in writing with the outcome within 40 working days.
Please click on the links below for full copies of the Practice's complaints Policy and Protocol.
