Covid-19 Out of Hours News

Park Medical: Cannards Grave Road, Shepton Mallet, BA4 5RT

Evercreech Surgery: Prestleigh Road, Evercreech, BA4 6JY

Park Medical: 01749 334 383     Evercreech Surgery: 01749 830 325

Contact Details

Evercreech Surgery

Evercreech Surgery will be closed Monday 5th December. We apologise for any inconvenience.


Health Connections Mendip

Health connections Mendip support the practice and our patients by providing free social prescribing and health coaching support.  For more details and information about Health Connections groups and projects please see the latest newsletter here

Domestic Abuse

Domestic abuse is much more common than people think and can affect anyone, presenting in a variety of ways.  For help please visit http://www.somersetsurvivors.org.uk or contact the practice.

 

 

We are Recruiting

Please see details of our Receptionist vacancy.

Contact Us Online

The Park Medical Practice is embracing technology to improve patient care. Following our recent change to ask all patients to ‘contact us online’ where possible, we have received an overwhelming positive patient response, with some constructive feedback. Thank you for continuing to work with us in improving the service.

You will have noticed in the press the very high levels of demand across the NHS and reduced clinical staff levels nationally. We are in a very similar position to many parts of the country and have needed to review ways of trying to provide you with the best service we can despite the challenges the NHS is facing across the whole system. We are using a process that has worked very well in a lot of other parts of the country. Our aim is to improve our service to patients, ensuring patient care is delivered by the right person at the right time wherever possible. To make it easier and faster for patients to get help and to improve the efficiency of the practice.

The ‘contact us online’ service allows patients to outline their concern quickly and in their own words, uploading images if required.

When an admin query is completed, a member of the reception or administration team will review this.

When a medical request/query is completed, a doctor will review this.

When a patient has an urgent query or is unable to use the service online, please call the reception team who will be happy to assist to complete this over the phone.   

Following a request form being submitted, the patient will be contacted by the practice to advise on the most suitable way we can help them.

As a practice we know that some of our patients do not have access to the internet or online options, and they are a very important group, so we need to ensure we can still support their needs and health. We recently communicated the above change by a text message, and we are very sorry to learn that in some cases this has been interpreted that patients could only ‘contact us online’. We sincerely apologise for any unnecessary anxiety that this has caused. We would like to make it very clear that this is not the case and whilst we encourage all our patient to ‘contact us online’, if this is not possible, please call us and we will assist you in the best way that we can. Our priority is to provide utmost care to all our patients no matter their health and care needs.

The Partners of the Park Medical Practice.

 

 

Why are GP Practices still working differently?

Our services are under enormous pressure but we are open and here if needed.  You can help us to help you by making sure you get the right care appropriate to your needs, in the right place, at the right time.  Click here to see the Somerset Choose Well poster.

 

Getting the right care at the right time

We are committed to providing care from the best healthcare professional to our patients as quickly as possible.

To achieve this, our reception team will ask you a few questions about your health concern and may direct you to an alternative service if that gives you access to an appropriate healthcare professional in a quicker time.

See our Local Support Groups page for more details

 

Face Coverings

Although the guidelines around wearing face coverings is easing, the latest NHS guidance from the UK Health Security Agency’s infection prevention and control team is that all patients and staff should continue to wear face coverings in GP Practices. 

Please continue to wear face coverings when visiting Park Medical Partnership and/or our Evercreech Surgery.

Thank you for your co-operation and understanding.

 

NHS Waiting Times

Since the start of the Pandemic, the number of people waiting for NHS treatment in England has grown to 6.1 million – the highest level since comparable records began – and is expected to rise further as those who have missed out on care come forward. 

The website www.myplannedcare.nhs.uk supports people waiting for a hospital appointment, operation, or treatment, and gives them advice and support while they wait.  This includes access to average waiting times at their hospital.

All requests for NHS hospital treatment are graded by the relevant consultant team based on clinical need.  If your symptoms have changed or if you are very concerned, please let us know and we will update your referral.

 

Patient Participation Group

If you are interested in joining the PPG or want to find out more information about what the Practice and the PPG are currently involved in please see the dedicated section of our website here: PPG

 

Evercreech Branch

Our branch site is currently open as usual.

 

GP Practices are open and here to help

Please contact us if you become unwell or need to speak to a GP.  We have online services available for you to Contact us Online where we aim to reply within two working days.  Alternatively, use your Patient Access account to book routine appointments, order repeat prescriptions, get up to date health advice, and see a summary of your medical records online at any time of day, without the need to message or phone us.

Our receptionists are answering the phone during our normal opening hours but we are experiencing an increased demand so it may prove difficult to get through.  We recommend you use the online services above whenever possible.

For your safety, we are minimising the amount of face to face contact in the practice. Once you have booked an appointment a GP will initially contact you either by phone or by video link to discuss the best option of care for you.  Please only attend the practice in person if you are specifically asked to do so.  When entering the building, we ask that you use the hand sanitiser, and wear either an IIR Surgical standard mask (not fabric) or a full face visor. 

 

HANDi Mobile Applications:

Click for Apple Appstore or Google Playstore.

HANDi app