Appointment problems 30.10.23
We are having problems with our online appointment booking system this morning and it has been temporarily suspended. If your problem is urgent please call us. If your problem is non urgent please wait for updates and log your problem online once it is working again. Thank you.
We have now finished our walk in Saturday Flu Clinics. If you have not yet booked your flu vaccination, please contact us and we can arrange an appointment for this at the practice during our normal opening hours.
Healthy Living Education Programme
Healthy Living is a free online NHS service for people living with type 2 diabetes. It provides knowledge and information that will support you to manage your condition.
- Information about type 2 diabetes and its treatments;
- Advice on emotional and mental wellbeing;
- Advice with adopting and maintaining healthy behaviours with food and exercise.
For further information please visit: Healthy Living
Child Weight Management Service
NHS Low Calorie Diet
Health Connections Mendip
Health Connections Mendip supports the practice and our patients by providing free social prescribing and health coaching support. For more details and information about the groups they run and services they provide, please see their website here
Domestic abuse is much more common than people think and can affect anyone, presenting in a variety of ways. For help please visit http://www.somersetsurvivors.org.uk or contact the practice.
The Park Medical Practice is embracing technology to improve patient care. Following our recent change to ask all patients to ‘contact us online’ where possible, we have received an overwhelming positive patient response, with some constructive feedback. Thank you for continuing to work with us in improving the service.
You will have noticed in the press the very high levels of demand across the NHS and reduced clinical staff levels nationally. We are in a very similar position to many parts of the country and have needed to review ways of trying to provide you with the best service we can despite the challenges the NHS is facing across the whole system. We are using a process that has worked very well in a lot of other parts of the country. Our aim is to improve our service to patients, ensuring patient care is delivered by the right person at the right time wherever possible. To make it easier and faster for patients to get help and to improve the efficiency of the practice.
The ‘contact us online’ service allows patients to outline their concern quickly and in their own words, uploading images if required.
When an admin query is completed, a member of the reception or administration team will review this.
When a medical request/query is completed, a doctor will review this.
When a patient has an urgent query or is unable to use the service online, please call the reception team who will be happy to assist to complete this over the phone.
Following a request form being submitted, the patient will be contacted by the practice to advise on the most suitable way we can help them.
As a practice we know that some of our patients do not have access to the internet or online options, and they are a very important group, so we need to ensure we can still support their needs and health. We recently communicated the above change by a text message, and we are very sorry to learn that in some cases this has been interpreted that patients could only ‘contact us online’. We sincerely apologise for any unnecessary anxiety that this has caused. We would like to make it very clear that this is not the case and whilst we encourage all our patient to ‘contact us online’, if this is not possible, please call us and we will assist you in the best way that we can. Our priority is to provide utmost care to all our patients no matter their health and care needs.
The Partners of the Park Medical Practice.
Getting the right care at the right time
We are committed to providing care from the best healthcare professional to our patients as quickly as possible.
To achieve this, our reception team will ask you a few questions about your health concern and may direct you to an alternative service if that gives you access to an appropriate healthcare professional in a quicker time.
See our Local Support Groups page for more details
NHS Waiting Times
Since the start of the Pandemic, the number of people waiting for NHS treatment in England has grown to 6.1 million – the highest level since comparable records began – and is expected to rise further as those who have missed out on care come forward.
The website www.myplannedcare.nhs.uk supports people waiting for a hospital appointment, operation, or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital.
All requests for NHS hospital treatment are graded by the relevant consultant team based on clinical need. If your symptoms have changed or if you are very concerned, please let us know and we will update your referral.
Patient Participation Group
If you are interested in joining the PPG or want to find out more information about what the Practice and the PPG are currently involved in please see the dedicated section of our website here: PPG