PATIENTS CHARTER

Aims and objectives

At The Park Medical Practice we aim to provide our patients with the best quality care. Our charter is a statement of what you can expect from the practice and what we feel we can expect from you in return.

Your rights as our patient:

We are committed to giving you the best possible service we can achieve by working together.

You will always be treated with courtesy and respect.

You will always be offered the treatment we believe is appropriate for you, by a suitably qualified person.

We will provide Information about our services in our practice booklet and through our staff.

We will make every effort to see you promptly, but this may not always be possible. Medical emergencies will receive immediate attention and there will be a duty doctor available each working day for urgent problems.

We will offer you an appointment with a doctor within two working days whenever possible. If the doctor you prefer is not available, we will arrange for you to see another doctor. You will be seen by a doctor on the same day if this is appropriate, although we cannot guarantee you will be seen by a particular doctor.

Medical advice is available 24 hours a day by dialling 111 for the NHS 111 service.

We will tell you when the results of tests and X-rays are likely to be available and how to obtain them.

Repeat prescriptions will normally be available for you to collect and take to the pharmacy of your choice after two working days.

We will strive to promote good health through advice and preventative medicine.

We will respect your rights of confidentiality and access to your medical records, within the law.

We will try to deal at once with any problems or complaints which you bring to our attention and welcome your suggestions for improving our service to you.

What you can do for us:

You are partners in the care you receive and we ask you to accept your own responsibilities in return.

Please treat your surgery staff with due courtesy and respect.

If you are unclear about your treatment please ask. Try to follow any medical advice given you.

If you need a home visit, if possible please telephone before 10.30am.

Only ask for urgent appointments, emergency consultations or home visits when appropriate.

Let us know as soon as you can if you cannot keep an appointment.

Please telephone between 2.00 and 4.00pm to obtain the results of investigations and X-rays.

Whenever possible please request repeat prescriptions using the slip on your prescription form. It may be sent by post enclosing a stamped self-addressed envelope or dropped into the prescriptions post box in the surgery foyer, or left at your pharmacy for collection after three working days. You may also place your request online using the link on this website to Patient Access.

Please respond promptly to any letters we may send to you.

Be understanding when your own consultation is delayed by someone else's unexpected emergency.

Many illnesses can be prevented through healthy living. Please ask us for health promotion advice.

Screening programmes are invaluable in the early detection of certain illness. Please take advantage of them.

Suggestions / Complaints

We try to provide the best possible service to our patients and will always welcome your views or suggestions for further improvements.

The Park Medical Practice has a Patient Participation Group. If you have a suggestion, you may wish contact the PPG via their page on the web-site. Alternatively, if you would prefer to discuss your issue, please ask to speak to the Practice Manager.

We realise that there may be occasions when our service to you falls short of our customary standard. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in The Park Medical Practice please let us know.

See our complaints page for further details