Self Care & Repeat Prescriptions

Re-ordering Repeat Prescriptions

For safety reasons, we are unable to take prescription requests by phone. This helps prevent mistakes, particularly if medication names are mispronounced, and ensures there is a clear record of your request. 

Please check your supplies of medications regularly to ensure you do not run out.

Ensure medications are ordered at the appropriate time. Requests placed too early will not be processed by the Prescription Team.

Please request your prescription using only one method. For example, if ordered through an online pharmacy, kindly avoid placing the same request by another route.

Our preferred way to request your repeat prescription is on the NHS App, the NHS App via mobile or through Patient Access. To do so you will need to create an account and register. This will bring up details of your medications. Please follow the links above for details of how to register for Patient Access or the NHS App.

Alternatively, if you do not have access to the NHS App or Patient Access you can use the Blue Contact Us Online button and raise an admin query. This will not ask you to log on or register. 

If you do not have access to online facilities, you can put your repeat prescription in one of the post boxes at Park Surgery these are located by the main front gate and inside the entrance hall. At Evercreech, the post box is located just outside the front door of the Surgery and another inside opposite the waiting room. Please ensure you have clearly ticked all required medications. 

Please allow 7 working days for us to process your prescription and send to your nominated pharmacy.

Use of our online service is open over the weekends, therefore, please allow an extra working day for the Practice to process repeat prescriptions.

Some local Pharmacies operate a service for repeat prescriptions - please enquire at the pharmacy for further details.

Shepton Mallet Pharmacy is located next door to Park Medical Practice, Shepton Mallet.

Self Care

Many of these products are low-cost and readily available from pharmacies and retail outlets. They may not be prescribed due to limited clinical value or because self-purchase is more appropriate:

• Pain killers for minor aches and pains
• Soluble pain killers
• Hay fever preparations
• Cough and cold remedies
• Tonic, vitamin and health supplements
• Antiperspirants
• Treatment for non-serious constipation or diarrhoea
• Ear Wax removers
• Treatment for minor acne
• Threadworm tablets
• Lozenges, throat sprays,mouthwashes and gargles
• Slimming preparations
• Creams, gels and bandages for minor sprains and sports injuries
• Indigestion remedies for occasional use
• Tablets for minor nail infections
• Creams for bruising, tattoos and varicose veins
• Continuous barrier creams for nappy rash
• Head lice lotions and shampoos
• Athletes’ foot creams and powders
• Moisturisers and bath additives for minor dry skin conditions
• Travel medicines
• Food and toilet preparations except where clinically indicated