Shepton Mallet Surgery Tel: 01749 334383    Evercreech Surgery, Tel: 01749 830325


Routine appointments available are:

  • Telephone Consultation - the doctor will call you
  • Face to Face - you come to the surgery to see the doctor in person

When you telephone or call into either surgery the Receptionist will talk you through finding the right appointment for you. To do this they will need to ask you some questions.
These questions will help the Receptionist to give you the right appointment, with the right person at the right time. So, please answer the Receptionists’ questions as openly as you can.


Telephone Consultation?

We all have busy lives and we recognise it is not always possible to get to the surgery. There are many times when a conversation with a GP or Nurse Practitioner is enough.  This is when a Telephone Consultation can be useful. We will call you for a consultation over the phone as close as possible to the time you have booked. These appointments work best when you are following up an existing problem. 
Please explain to the receptionist why you are asking for an appointment and she will advise if a Telephone Consultation would be your best option.  


Face to Face

This is the normal consultation with a GP or Nurse Practitioner here at the surgery. These are 10 minutes long. Your GP/Nurse Practitioner needs to be able to spend enough time to fully understand and discuss your problem and find the right treatment for you. They cannot deal with multiple issues in a 10 minute appointment. Therefore, please book additional appointments if you have more than one issue you need to discuss. Whenever possible please try to respect this time allocation to prevent surgeries over-running. Your GP/Nurse Practitioner will ask you to book additional appointments if you have several issues to discuss.

Please note that all requests for appointmetns the same day will normally be with a Nurse Practitioner in the first instance. Nurse Practitioners are highly trained cllinicians who can prescribe for most conditions. They will be supported by the Duty Doctor at the surgery each day.

Seeing the GP or Nurse Practitioner you want to see

We all know it is easier not to have to start at the beginning when you are seeing or speaking to a GP or Nurse Practitioner. Research has shown that the outcomes for you are better if you can follow a problem through with the same person.  So if you have seen a GP or Nurse Practitioner once then we want to try and give you time with the same person until that problem is resolved – this might be seeing them Face to Face, or having a Telephone Consultation with them. 

Please make sure the receptionist is aware if you are following up a previous problem and who you saw before.


Please Remember

  • Please discuss only one problem within any consultation.
  • If you need to cancel a booked appointment please give as much notice as possible.
  • If you are late for a booked appointment you may be asked to wait until the end of the surgery to be seen or be asked to re-book for another day.
  • Patients who persistently fail to attend appointments will receive a letter from the Practice Manager and if further non-attendance continues, patients may be asked to leave the Practice list.


Home Visit Requests

Patients whose ILLNESS prevents them from attending the surgery may be visited at home.  Visits should be requested before 11am so that the Duty Doctor can assess the request. The doctors hope to start their visits after morning surgery but please inform the receptionist if you feel the need is more urgent.

Booking On-line Appointments

Click here to book appointments via Patient Access.
This service can also be used for ordering Repeat Prescriptions.


How to book - Practice Nurse and Health Care Assistant Consultations

Practice Nurse appointments can be booked by telephoning or calling into either surgery. Please note that these clinics get very busy.  As the members of our Nursing Team have different skills, you will be asked the nature of your appointment to ensure you see the right healthcare professional.


How to book – Medicals, Postnatal examinations, reviews for long term conditions

Medicals, Postnatal examinations and reviews for such long term conditions as Diabetes or Asthma should be booked in advance. Please tell the receptionist if you need to book one of these so that they can ensure you see the right healthcare professional for the right length of appointment.


Out of Hours

If the surgery is closed please telephone NHS 111 - simply dial 111 on the telephone. The service has been introduced for people who need medical care quickly but don't need a 999 emergency service. It operates 24 hours a day, 365 days a year.

If you need to be seen by a doctor you may be asked to go to the out of hours centre at Shepton Mallet Community Hospital.
If you are too unwell to attend, you will be visited at home.


24 Hour general medical advice

You can also obtain 24 hour general medical advice by telephoning NHS 111 or by visiting their website by clicking here.



If you are unsure about any of the above information please ask a Receptionist for clarification.

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Patient Access

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

NHS Website


The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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Patient Survey

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Click here to view our results.

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