APPOINTMENTS
The NHS offer online services for you to contact us without the need to phone. Please use the Contact us Online button to make an admin enquiry, raise a medical request, or access online advice. We aim to reply within two working days. Alternatively, You can use the NHS App or use your Patient Access account to order repeat prescriptions, get up to date health advice, or view your medical records online.
Who to see at the surgery
When you make an appointment the Care Navigator will need to ask you some questions in order to find the right appointment for you. Please answer these as openly as you can to ensure you receive the best care as quickly as possible.
Appointment with a GP or Advanced Nurse Practitioner
Advanced Nurse Practitioners are highly trained clinicians who can prescribe for most conditions.
We all know it is easier not to have to start at the beginning each time you contact the practice, so please make sure the receptionist is aware if you are following up a previous problem and who you saw before.
At the moment, the GP or Advanced Nurse Practitioner will contact you by phone or video link to discuss the best option of care for you. Please only attend the practice in person if you are specifically asked to do so.
Appointment with a Practie Nurse or Health Care Assistant
Please note that the members of our Nursing Team have slightly different skill sets, so you will be asked the nature of your appointment to ensure you see the right healthcare professional. Again, at the moment you may be contacted by phone so only attend the practice in person if you are specifically asked to do so.
Home Visit Requests
If your illness prevents you from attending the surgery you can ask to be visited at home. Visits should be requested as early as possible, the Care Navigators will review the request and if a visit is needed this may be done by one of the PCN Paramedics or a clinician from the surgery.
When we are closed
Please see our Out of Hours page for details of the NHS 111 service.
