Covid-19 Out of Hours News

Park Medical: Cannards Grave Road, Shepton Mallet, BA4 5RT

Evercreech Surgery: Prestleigh Road, Evercreech, BA4 6JY

Park Medical: 01749 334 383     Evercreech Surgery: 01749 830 325

Contact Details


The NHS offer online services for you to contact us without the need to phone.  Please use the Contact us Online button to make an admin enquiry, raise a medical request, or access online advice.  We aim to reply within two working days.  Alternatively, use your Patient Access account to order repeat prescriptions, get up to date health advice, or view your medical records online.


Who to see at the surgery

When you make an appointment the Receptionist will need to ask you some questions in order to find the right appointment for you.  Please answer these as openly as you can to ensure you receive the best care as quickly as possible.


Appointment with a GP or Advanced Nurse Practitioner

Advanced Nurse Practitioners are highly trained clinicians who can prescribe for most conditions. They will be supported by the Duty Doctor each day.

We all know it is easier not to have to start at the beginning each time you contact the practice, so please make sure the receptionist is aware if you are following up a previous problem and who you saw before.

At the moment, the GP or Advanced Nurse Practitioner will contact you by phone or video link to discuss the best option of care for you.  Please only attend the practice in person if you are specifically asked to do so.


Appointment with a Practie Nurse or Health Care Assistant

Please note that the members of our Nursing Team have slightly different skill sets, so you will be asked the nature of your appointment to ensure you see the right healthcare professional.  Again, at the moment you may be contacted by phone so only attend the practice in person if you are specifically asked to do so.


Home Visit Requests

If your illness prevents you from attending the surgery you can ask to be visited at home.  Visits should be requested before 11am so that the Duty Doctor can assess the request. The doctors hope to start their visits after morning surgery but please inform the receptionist if you feel the need is more urgent.


When we are closed

Please see our Out of Hours page for details of the NHS 111 service.