Friends and Family Test Results - August 2025

Very Good 85.9%    Good 11%    Neither Good or Poor 1%    Don't Know 1%    Poor 0%    Very Poor 2%

Feedback from Patients

85.9% of our patients rated us a ‘very good’

‘Prompt and friendly. Made what could be a stressful ordeal a breeze.’

‘Prompt appointment, A smile at reception, Attentive staff, with time to listen.’

‘Friendly, professional service and a short wait.’

‘The Clinician was very friendly, professional and explained everything clearly.’

Other Feedback

Feedback has shown that some patients feel dissatisfied when referred to a pharmacy. We understand that some patients may feel unsure or disappointed when referred to a pharmacy. This may be due to a lack of clarity about the pharmacist’s role and the range of services they are trained to provide. We are looking at ways to help patients better understand the different roles of the healthcare professionals within the surgery, and we hope to include more information about the important work pharmacists do as part of this. We will also look at our referral pathways to ensure they’re up-to-date and accurate.